Kid@sh.itjust.worksM to Cybersecurity@sh.itjust.worksEnglish · 12 days agoService desks are under attack: What can you do about it?www.bleepingcomputer.comexternal-linkmessage-square1fedilinkarrow-up18arrow-down10
arrow-up18arrow-down1external-linkService desks are under attack: What can you do about it?www.bleepingcomputer.comKid@sh.itjust.worksM to Cybersecurity@sh.itjust.worksEnglish · 12 days agomessage-square1fedilink
minus-squareslazer2au@lemmy.worldlinkfedilinkEnglisharrow-up1·12 days agoEscalate the call until you get to a human. Take records when SD fail to meet SLA and demand compensation as part of your agreement. The best one I saw was demand support in your local non english language
Escalate the call until you get to a human.
Take records when SD fail to meet SLA and demand compensation as part of your agreement.
The best one I saw was demand support in your local non english language