Working in a busy codebase for a long time when I have to spend time a non-trivial amount of time triaging through tickets I can’t reproduce that is taking time away from legitimate bug and request tickets I can be working on. It can seriously lead to burnout.
You don’t have to fix every issue, there are also other volunteers who might look at it.
If the reproducible instructions aren’t clear enough or are missing, just ask for more info. If they can’t deliver on that, close it or just move on and other people might take care of it
Working in a busy codebase for a long time when I have to spend time a non-trivial amount of time triaging through tickets I can’t reproduce that is taking time away from legitimate bug and request tickets I can be working on. It can seriously lead to burnout.
You don’t have to fix every issue, there are also other volunteers who might look at it.
If the reproducible instructions aren’t clear enough or are missing, just ask for more info. If they can’t deliver on that, close it or just move on and other people might take care of it