Software engineers at Google and Macquarie will work together on new tools to put the power of AI into its banking app.

I was happy to see they are planning to use AI to assist call centre staff rather than replace them. It sound like they are planning to use AI in a helpful way, hopefully it works out that way.

The worry with AI is always when it is used to replace people with no oversight - like robodebt, or chatbots that block the ability of customers to get through to talk to a person.