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That was one of My favorite things about Crunchyroll. I love going through the comments after finishing a series and seeing what others were thinking. I know anime fans can be pretty crazy, but I very rarely saw toxic comments. It was mostly people talking about a shared experience and was surprisingly wholesome the majority of the time. I even got some good recommendations about what to watch next because of it too
Just to hazard a guess, it might be pretty closely moderated to keep the toxicity down. That might just be costing Crunchyroll more than they think it’s worth.
In that case they should’ve added AI based mod tools instead of just turning them off.