• 1 Post
  • 22 Comments
Joined 1 year ago
cake
Cake day: June 27th, 2023

help-circle



  • Been there many times. Had one case where support had to through the reseller who sold licenses in our country. Actual people who knew what they were talking about was tier 3.

    We had a bug and were trying to report it and get a fix or workaround. Just told no, we’re doing it wrong. After a lot of back and forth we had to pay for an “expert” to fly over and show us what we were doing wrong. Turns out he wasn’t an expert, he was a salesmen. Made a demo for us on the flight and the first time he ran it was in our meeting room on projector.

    Failed in exactly the way we had been saying. It was very satisfying.

    Finally he phoned the dev team who confirmed the docs were wrong and we couldn’t do what we were trying.












  • I exclusively use CLI, it’s not ego at all, I simply find typing what I want to be quicker than clicking buttons. I’ve written a bunch of aliases to automate my common workflows.

    When I need to help a colleague who’s made a mess of something, I can easily give them the command to fix it rather than finding the right options in their GUI of choice and it’s often because of some broken abstraction in the GUI they got into the mess in the first place.







  • We use SQL Server at work and I really don’t get why. It’s so expensive. We’re hosting it on AWS as well. I can’t remember the numbers but it’s several times more than a similarly specced postgres and we’re only using Standard edition.

    I don’t think we’re really using any features that would stop us moving over, it’s really just inertia and in-house knowledge.