It really does feel like their setup process is broken! Also, they fortunately only seem to break every 6ish months or so, which isn’t a lot but it’s really not great either. Maybe since it’s a newer one it’ll break less for the person you set it up for!
32 isn’t that cold, even if it’s snowing. I do currently live in Minnesota though, so my sense of temperature is much different than someone from somewhere warm.