Veeam backup and replication at home and at work. At home a copy goes to a NAS, another copy goes to backblaze b2 currently.
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Joined 1 year ago
Cake day: July 5th, 2023
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Veeam backup and replication at home and at work.
2·1 year agoIt is pretty typical in my experience for tier 1 to take a ticket and escalate.
The first step in improving it with most organizations I’m at is helping get better information from tier 1.
Once you put a form and policy in place you can go from the first example to the second which is very helpful. If the ticket templates can be pre-populated depending on the type of ticket for those tier 1 workers, you can also bake in troubleshooting for some of the common issues. If the issue isn’t well understood and requires out of the box troubleshooting, I don’t expect them to be able to deal with it.
Original ticket: Ticket#23232 User states they cannot access Z drive. Reboot no avail.
New ticket once we have a policy and form: Ticket#23232 Desktops --> Drive Access --> Existing access issue
File path: User is attempting to access //company/hr/forms Username: user.name Hostname: hr-3423423-lt Can they access other shared drives?: Yes Are they in the proper group? (See KB2332 to confirm) Error message: error.png Confirm file path is being entered or mapped correctly(y/n): Y Rebooted system(y/n): Y Account locked(y/n): N Account expired(y/n): N Confirmed VPN connection(y/n) etc etc
I actually played a good chunk of this game.
It’s actually pretty fun. The combat feels fun enough shooting spells from your hands. The world is pretty cool. Gina Torres was fantastic to see.
There are two showstoppers though. The PC performance is horrid, with a 3070 on pretty low settings with DLSS I’m still getting horrible framerates at points. The other issue is at $60-70 its a very high ask for such a short/simple game. I went the route of buying a month of EA play plus or whatever for $15 to play through it. If it was released at $30-40 might have felt a bit more fair for what it is.
I didn’t see any marketing for it until release personally, and with the mixed/negative reviews my expectations were low. So going in with that perspective, and enjoying my playtime overall was a nice surprise.