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Sony Support SUX.
When you go to Samsung or Moto/Lenovo support, they would give you a loaner phone when yours was in for repairs. Repair centers accepted wherever they were located.
Sony would tell a 1500USD phone customer to F*CK OFF if they asked for a loaner phone during repairs. You have to go to the Sony Mobile repair center to get any kind of help. There are tons of dealers and TV / audio / other Sony repair and none of those have any kind words or help for customers.
Sony Support is DOGSHIT GARBAGE.
I know from real experience unlike a lot of REEEEEEE … sorry but not sorry that you like to jump to conclusions.