50/50 chance they believe you.
Yeah, 50% person actually restarted, 30% chance person is lying, 20% chance person just turned the monitor off and back on.
My buddy works IT for a company and that 20% chance is one he encountered just last week!!
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Thought that was House MD rule number one. Everybody lies. Wait. That means IT lies! How deep does the rabbit hole go?
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The rabbit lies too.
I just recently had a wfh user ship me one of his monitors back because we had exhausted every thing I could think of troubleshooting-wise. When it arrived I unboxed it, plugged it in and the damn thing worked fine. I followed up with him and finally realized he had been trying to push the damn power LED instead of the actual power button.
Searching for a button is sometimes really hard, as manufacturers are quite inventive. But then again, reading an instruction is usually an option even if it is last resort (in the list it’s right after mailing the monitor to the support, it seems)
I lied while RMAing a video card… kinda.
I spoke with an incredibly nice Indian fellow, and he asked me to try some troubleshooting. I had done all of it before, so I… pretended. But I told him all of the things I experienced when I did those steps (and lied further by giving ample time to pretend to do things.)
He RMA’d it just fine in the end and it works five years later. But I did feel bad about lying. I just didn’t want to take my whole working setup and do the troubleshooting steps again D:
You get a lot of shit MSI, but you did me goodly.
I tend to just check uptime before asking this question.
If I see the machine has been up for weeks and they tell me they rebooted it, I know i’m dealing with someone who doesn’t know that pressing the power button on the monitor doesn’t turn the computer off.
Could also be windows fault.
It likes to do soft restarts and not actually restart.
I started telling my users to always hold shift when shutting down or restarting to make sure it shuts down fully.
AFAIK fast startup only affects shutdown, clicking restart will always do a full reboot. Shift clicking shutdown will do a full shutdown like you said, but shift clicking restart will start recovery mode.
I explain fast boot to people by saying “for some reason Microsoft went and made the Shut Down button not actually shut down your PC, it really just puts it into a ‘deep sleep’ mode, and to their credit, it lets them say that boot times are faster… But it also means that in order to FULLY restart the PC, you have to click restart… I know it’s a pain”
Usually I get looked at like I’m from another planet, but that reaction means they’ll probably remember it later.
And sometimes fast boot (I’m assuming we’re both talking about the bios setting) causes so many blue screens in windows that it becomes almost unusable.
80 percent chance they reboot it themselves anyways.
80% seems really low
100% chance to remember the name
My wife’s standing at her company’s IT dept skyrocketed during COVID lockdowns.
Why? Because we were both working from home, and aside from helping her with basic troubleshooting, I also helped her formulate her tickets better.
Turns out, tech support folks like it when a ticket has concise info, instead of “screen broke”.
“Did you make sure it’s plugged in?”
“Of course I did! Do you think I’m an idiot?”
“You mind just checking for me real quick?”
“…”
“Sir?”
“Never mind, it’s working now.”
I will not believe you anyways and reboot just in case.
Then you look at the uptime. 247 days. No longer have you been elevated. Now you’re the vilest of vile. You’re the user that lies. You just say what you think we want to hear, don’t you? Well, now you’re getting put on hold. For as long as your uptime was.
Except when they’re not lying but windows by default has ‘fast-startup’ enabled, so every time they shutdown the uptime never resets.
Show me how you reboot the PC.
*User turns off monitor
As someone who’s an IT person I can tell you the vibe is actually, “Well shit, I guess I’m going to actually have to diagnose something.”
I have a dark secret. I used to have CenturyLink DSL around 5 years ago, and the tech asked me if I had restarted the modem during one of the many stints where I would get bits per second rather than the “10mbps” we were supposed to get
I lied every time. I’m sorry CenturyLink tech support employee, but man did CenturyLink suck, and man am I absolutely sure that it never fixed the issue.
At one point I filed a complaint with the FCC and got a letter from CenturyLink telling me that they knew about the complaint!
We know when you lie. We can see uptime stats.
“Ok let me check on something”
Uptime: 156 hours
"let’s restart using what I like to call, ‘the right way’ "
“I restart every day before going home”
Uptime: 19:23:07:24
Yeah… Logging off isn’t restarting…
(Brought to you by my actual day today)
E: correct autocorrect
E2: of course that’s not why I told her. I explained how fastboot sometimes takes over and doesn’t actually restart the device, only “refreshes” the experience. I recommended she restart at least once a week. We’ll see what happens.
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Took my freshly re-cobbled together computer to local computer guy after an upgrade with hand-me-down parts. He asked what was wrong and I said there was an alarm for the CPU fan, and that I’d torn the case open and hooked a second fan into the CPU fan connection and it also didn’t work, and the I plugged the CPU fan into a different connection and got it working, so by elimination I was pretty sure the fans were good and the connection in the motherboard was bad.
He seemed mildly amused/impressed by my spiel. I’m not really a computer person, but swapping out parts to narrow down the source of the problem seemed logically basic.
I ended up chilling with him while he worked on things. He found WinZip on my desktop and let out a “whoa retro.” which hurt me deeply.
I’m not really a computer person
Yes, you are.
seemed logically basic
See. You are.
This also works on IT managers if you say “can we use AI to do that?”.
“What color are the pins on the electrical cord?”
No matter the answer, you can be damn sure they rebooted.
A bit harder in the laptop era though.
In what possible instance would they not be copper colored?
Stainless is probably more likely than copper, but the point is to trick them into unplugging the thing
How is this about programming?
Edit: Keep on downvoting, I simply asked a question…
It’s about IT. Close enough
As there are not many subs on Lemmy, things do get overlap.
